1. GENERAL PRINCIPLES
Mio adopts a zero-tolerance policy for child safety. Our platform fully complies with national and international legal regulations for the protection of children and takes measures beyond industry standards.
1.1. Definitions:
- CSAM (Child Sexual Abuse Material): Child sexual abuse content
- Grooming: Manipulating and preparing children for abuse
- Sextortion: Blackmail using sexual content
1.2. Our Core Commitments:
- Making our platform a safe space for children
- Taking active measures against child abuse and exploitation
- Detecting illegal content and reporting to authorities
- Raising user awareness on child safety
2. AGE VERIFICATION AND ACCESS CONTROL
Mio uses multi-layered age verification systems including ID document verification, biometric age detection, third-party verification services, and multi-data-point controls. Age verification is repeated periodically and when suspicious situations are detected.
3. PROHIBITED CONTENT AND BEHAVIORS
All forms of child sexual abuse material (CSAM), grooming, child exploitation, and sextortion are strictly prohibited. The platform actively monitors for suspicious behavior patterns.
4. TECHNOLOGICAL PROTECTION MECHANISMS
AI-powered content moderation, real-time moderation, image processing technologies, behavioral analysis, and a 24/7 professional human moderation team work together to protect children on our platform.
5. REPORTING AND RESPONSE PROCESSES
Easily accessible reporting systems, emergency response protocols (0-1 hour), investigation and verification (1-24 hours), and legal reporting (24-48 hours) ensure swift action against any violations.
6. USER EDUCATION AND AWARENESS
Security training programs, parent resources, and community responsibility initiatives help create a safer environment for everyone.
7. THIRD-PARTY PARTNERSHIPS
We work closely with law enforcement, civil society organizations like NCMEC and IWF, and technology partners to combat child exploitation.
8. DATA STORAGE AND PRIVACY
Evidence preservation, KVKK and GDPR compliant data processing, and transparency reports ensure accountability and legal compliance.
9. CONTINUOUS IMPROVEMENT
Regular technology updates, policy reviews, and training programs ensure our child safety measures stay current and effective.
10. RESPONSIBILITY AND LEGAL FRAMEWORK
Mio fully complies with Turkish Criminal Code, Law No. 5651, KVKK, Convention on the Rights of the Child, COPPA, GDPR, and the Online Safety Act.
11. CONTACT AND REPORTING
- Email: [email protected]
- In-app "Emergency Report" feature
- General inquiries: [email protected]
Children's safety is our top priority.